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FAQ's


What is the best way to reach customer service?

The best way to reach us to give us a call at 217-643-6009 or email us at info@oyveybaby.com. Our offices are open Monday through Friday from 9am Central time to 5pm Central Time to answer any and all questions or simply to chat. We always love to speak to our customers.

Is your website secure?

Yes, www.oyveybaby.com is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of your order. Please view our Privacy Policy for more information.

What payment methods do you accept?

We accept VISA, Mastercard, American Express, Discover and PayPal payments.

Does Oy Veh Baby charge sales tax?

We only charge Illinois State Sales Tax, (currently 8.50%), for orders delivered to addresses in the State of Illinois, where our business offices are located.

How can I track my order once it has shipped?

As soon as we ship your order, we send you an email with all of your tracking information.

What is the advantage of creating an account when checking out?

When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.

What is the best way to care for Oy Veh Baby clothes?

It’s important to take extra care when washing your newborn’s clothes. They have soft and extremely sensitive skin. 

There are many specially-formulated laundry detergents available on the market that cater to the delicate skin of newborn babies. Your local supermarket should have a number of readily available brands.

How do I make a return?

Please return the item unused and unwashed in it's original packaging. Put the original lading bill inside the box and tape up the box. Please take the box to the nearest postal facility or shipping store. Oy Vey Baby does not pay for return shipping. Please ensure that the shipment can be traceable.

Please see our Refund Policy.